Return & Exchanges

Thank you for shopping at PinkLimes. We take pride in providing you with high-quality products, and we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Return Policy:

1. Timeframe for Returns: Customers must initiate a return within 15 days of receiving the item.

2. Return Shipping Costs: Unless the item is damaged or incorrect, customers are responsible for the return shipping costs.

3. Condition of Returned Items: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.

4. Return Authorization: To initiate a return, please email us at admin@pinklimes.co.uk with the following information:

   • Your order number
   • Item(s) you wish to return
   • Reason for the return
   • Your contact information

5. Return Process: Once we receive your return request and it is approved, we will provide you with instructions on how to return the item. Please ensure that you carefully package the item to prevent damage during transit.

6. Refund: After we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Exchange Policy:

1. Timeframe for Exchanges: Customers must initiate an exchange request within 15 days of receiving the item.

2. Return Shipping Costs for Exchanges: Customers are responsible for the return shipping costs when requesting an exchange.

3. Exchange Authorization: To initiate an exchange, please email us at admin@pinklimes.co.uk with the following information:

   • Your order number
   • Item(s) you wish to exchange
   • The new item(s) you would like to receive
   • Reason for the exchange
   • Your contact information

4. Exchange Process: Once we receive and approve your exchange request, we will provide you with instructions on how to return the original item. Once we receive the original item, we will ship the new item to you at no additional cost.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us at admin@pinklimes.co.uk within 15 days of receiving the item. We will arrange for a return label, and we will cover the return shipping costs. You can choose to receive a refund or a replacement for damaged or incorrect items.

Contact Information:

If you have any questions or need further assistance with returns or exchanges, please contact us at admin@pinklimes.co.uk.

Please note that Pink Limes reserves the right to modify this Return and Exchanges Policy at any time. It is the responsibility of the customer to review this policy periodically for any updates or changes.